TES Ltd. Privacy Policy

Traffic Environment Systems Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it and the rights available to you. It applies when you visit our website, contact us, make an enquiry or otherwise interact with Traffic Environment Systems Limited.

1. Who we are

Traffic Environment Systems Limited is the organisation responsible for the personal information described in this Privacy Policy.

Traffic Environment Systems Limited

‍9 Doolittle Mill
Froghall Road
Ampthill
Bedfordshire
MK45 2ND

Email: info@tesltd.co.uk
Telephone: 0800 009 6930
Alternative telephone: 01525 887 456

Traffic Environment Systems Limited is registered with the Information Commissioner’s Office under registration number ZB118966.

In this policy, “TES”, “we”, “us” and “our” refer to Traffic Environment Systems Limited.

2. Information we may collect

The information we collect depends on how you interact with us.

It may include:

• Your name
• Your company or organisation
• Your job title
• Your postal address
• Your email address
• Your telephone number
• Information included in an enquiry or message
• Records of our correspondence with you
• Quotation, order, contract and invoicing information
• Customer service, support and training records
• Your marketing preferences
• Your IP address
• Your approximate location
• Your device, browser and operating-system information
• Pages visited and actions taken on our website
• The date, time and source of your visit
• Files or documents downloaded from our website
• Information required to protect the security of our website and systems

Please do not send sensitive personal information through a general website enquiry form unless it is necessary for your request.

3. How we collect information

We may collect information:

• When you complete a form on our website
• When you contact us by email, telephone, post or another communication method
• When you request information about our products or services
• When you ask for a quotation
• When you become a customer, supplier or business contact
• When we provide customer service, technical support or training
• When you attend an event or communicate with our team
• When you choose to receive marketing communications
• Automatically when you use our website
• From an organisation you work for or represent
• From service providers that help us operate our website and business
• From publicly available business sources, where appropriate

4. How we use your information

We may use your personal information to:

• Respond to enquiries and requests
• Provide information about our products and services
• Prepare quotations, proposals and contracts
• Process and manage orders
• Deliver products, services, support and training
• Manage customer and supplier relationships
• Maintain records of our communications
• Administer payments, invoices and accounts
• Improve our website, products, services and customer experience
• Understand how visitors use our website
• Measure the effectiveness of our website and communications
• Send relevant business or service updates
• Send marketing communications where permitted
• Invite customers to provide feedback or participate in surveys
• Detect and prevent fraud, misuse and security incidents
• Protect our website, systems, employees and customers
• Meet legal, regulatory, insurance and contractual requirements
• Establish, exercise or defend legal claims

We will not sell your personal information to another organisation.

5. Our lawful bases for using information

UK data protection law requires us to have a valid reason for using personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases.

Contract

We may use your information when it is necessary to enter into or perform a contract with you. This may include preparing a quotation, processing an order or delivering agreed services.

Legitimate interests

We may use information where it is reasonably necessary for our legitimate business interests and those interests do not override your rights.

These interests may include:

• Responding to business enquiries
• Managing customer and supplier relationships
• Developing and improving our products and services
• Maintaining accurate business records
• Promoting relevant products and services
• Understanding website performance
• Protecting our systems and business
• Preventing fraud and misuse

Consent

We may rely on your consent for certain activities, including placing non-essential cookies or sending particular types of electronic marketing.

You can withdraw your consent at any time. Withdrawing consent will not affect processing that took place before it was withdrawn.

Legal obligation

We may use or retain information where this is necessary to meet a legal or regulatory requirement.

6. Website analytics and usage information

With your permission, we use analytics tools to understand how visitors use our website.

These tools may collect information such as:

• Your IP address
• Your approximate location
• Your device and browser
• The source of your visit
• Pages viewed
• Links selected
• Time spent on the website
• General navigation and interaction patterns

We use this information to assess website performance, identify problems and improve the experience we provide.

We currently use services including Google Analytics and Microsoft Clarity. These services are prevented from operating until the relevant cookie consent has been provided, except where a technology is strictly necessary for the operation or security of the website.

More information is available in our Cookie Policy.

7. Contact forms and enquiries

When you submit an enquiry, we use the information you provide to:

• Review and respond to your message
• Direct the enquiry to the appropriate member of our team
• Provide requested information
• Prepare a quotation or proposal
• Follow up on a potential business opportunity
• Maintain an appropriate record of our communication

Submitting an enquiry does not automatically subscribe you to marketing communications.

Our website forms may use security measures designed to detect spam, misuse and automated submissions.

8. Customers, suppliers and business contacts

When you deal with TES in a professional or commercial capacity, we may store relevant contact and relationship information in our sales, customer relationship, order-processing, support or service-control systems.

We may use that information to:

• Manage our relationship with your organisation
• Prepare and administer contracts
• Process orders and payments
• Deliver support and training
• Maintain service and maintenance records
• Communicate about products, projects or services
• Meet audit, accounting, insurance and compliance requirements

Where you provide information on behalf of another person, you should ensure you have authority to do so.

9. Marketing communications

We may send relevant information about TES products, services, events or business updates where:

• You have asked to receive it
• You have provided your consent
• Data protection and electronic marketing laws otherwise permit us to do so

You can stop receiving marketing communications at any time by:

• Using the unsubscribe option included in the message
• Contacting us at info@tesltd.co.uk

Opting out of marketing will not prevent us from sending essential communications relating to an enquiry, order, contract, service or support request.

10. Anonymised and aggregated information

TES may use information that has been combined or anonymised so that it no longer identifies an individual.

This may include statistical information about:

• Website use
• Product performance
• Traffic activity
• Parking occupancy
• Parking utilisation and compliance
• Traffic patterns
• Congestion
• Environmental impact

Anonymised parking occupancy data processed by TES systems may be shared with selected partners for legitimate research, planning and mobility-related projects.

Information will only be described as anonymous where individuals cannot reasonably be identified from it.

Where information remains capable of being linked to an individual, directly or indirectly, we will continue to treat it as personal information.

11. Who we share information with

We may share personal information where reasonably necessary with:

• Employees and authorised TES personnel
• Website, hosting and technology providers
• Cloud storage and IT support providers
• Email and communication providers
• Analytics and website-performance providers
• Customer relationship and business administration providers
• Professional advisers, including accountants, insurers and solicitors
• Delivery, installation, maintenance and support partners
• Organisations involved in fulfilling a customer contract
• Government bodies, regulators, law-enforcement agencies or courts
• Fraud prevention and cybersecurity providers
• A buyer, investor or adviser involved in a business sale, merger or restructuring

Service providers may only use personal information to provide the services agreed with us and must protect it appropriately.

We may also disclose information where:

• You have asked or authorised us to do so
• It is necessary to perform a contract
• We are legally required to do so
• It is necessary to investigate fraud, misuse or a security threat
• It is necessary to establish, exercise or defend a legal claim
• It is necessary to protect the rights, property or safety of TES or another person

12. International data transfers

Some of the organisations that provide website, analytics, cloud, communication or technology services to us may process or access information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate safeguard is in place. This may include:

• A decision confirming that the destination provides an adequate level of protection
• An approved international data transfer agreement or addendum
• Other safeguards recognised by UK data protection law

You may contact us for further information about the safeguards relevant to your personal information.

13. How long we retain information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The period will depend on factors including:

• The nature of our relationship with you
• Whether an enquiry develops into a sale or contract
• The duration of a customer or supplier relationship
• Support, maintenance and training requirements
• Legal, accounting and tax requirements
• Warranty, insurance and compliance obligations
• The need to resolve a complaint or dispute
• The establishment, exercise or defence of legal claims
• Website security and fraud-prevention requirements

Enquiries that do not develop into an ongoing business relationship will generally be retained only for a reasonable follow-up and record-keeping period.

Some records may be kept for longer where required by law or necessary to protect our legitimate interests.

When information is no longer required, we will delete it, securely dispose of it or anonymise it.

14. How we protect information

We use reasonable organisational and technical safeguards designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Improper disclosure
• Alteration
• Misuse
• Destruction

These safeguards may include access controls, account permissions, system security, backups, staff procedures and the use of trusted service providers.

No website, email service or data-transmission method can be guaranteed to be completely secure. You should therefore take care when deciding what information to send electronically.

15. Your data protection rights

Depending on the circumstances, you may have the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Receive certain information in a portable format
• Withdraw consent where we rely on consent
• Object to direct marketing
• Complain to a data protection regulator

These rights are not absolute and may be subject to legal exemptions.

We may need to confirm your identity before acting on a request. This helps us ensure that personal information is not disclosed to someone who is not entitled to receive it.

We will normally respond within one month after receiving a valid request and any information reasonably required to verify it.

To exercise your rights, contact:

Email: info@tesltd.co.uk
Post: Traffic Environment Systems Limited, 9 Doolittle Mill, Froghall Road, Ampthill, Bedfordshire, MK45 2ND

16. Automated decision-making

TES does not use information collected through its general public website to make solely automated decisions that produce legal or similarly significant effects on visitors.

This statement relates to the public TES website. Separate systems supplied to customers may operate under the instructions and privacy arrangements of the relevant customer or data controller.

17. Children’s information

Our website and services are intended for businesses, public authorities and professional users. They are not directed at children.

We do not knowingly collect personal information from children through the public website.

18. Links to other websites

Our website may contain links to websites operated by other organisations.

We do not control those websites and are not responsible for their content, security or privacy practices. You should review the relevant privacy information before providing personal information to another website.

19. Complaints

Please contact us first if you have a concern about how we use your personal information. We will take reasonable steps to investigate and respond.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

Information about making a complaint is available from the Information Commissioner’s Office website.

20. Changes to this policy

We may update this Privacy Policy to reflect changes to our website, services, suppliers or legal responsibilities.

The latest version will be published on this page. The date at the top of the policy shows when it was last updated.

21. Contact us

Questions about this Privacy Policy or the way we use personal information can be sent to:

Traffic Environment Systems Limited
9 Doolittle Mill
Froghall Road
Ampthill
Bedfordshire
MK45 2ND

Email: info@tesltd.co.uk
Telephone: 0800 009 6930
Alternative telephone: 01525 887 456

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